Privacy Policy


Impulse Leisure understands that you care how information about you is used and shared. We appreciate your trust in us to do that carefully and sensibly. This policy describes the types of personal information that we may collect about you, the purposes for which we use the information, the circumstances in which we may share the information and the steps that we take to safeguard the information to protect your privacy. As used throughout this policy, the term “Impulse Leisure” refers to the brand Impulse Leisure and any member of the Impulse Leisure group, which means its Charitable subsidiaries and Impulse Leisure ultimate holding company, as defined in section 1159 of the Companies Act 2006. By visiting Impulse Leisure, you are accepting and consenting to the practices described in this Privacy Policy.


REGISTERED ADDRESS

All enquiries regarding your rights and personal information will be dealt with by the Impulse Leisure Head Office. Registered address is Head Office, Privacy and Data Protection, Blackshots Lane, Grays, Essex, RM16 2JU.
Impulse Leisure is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.
Impulse Leisure may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
 

WHAT WE COLLECT

  • We may collect the following information:
  • Name and Contact information including email address
  • Date of Birth
  • Company name, address and job title (Used for Corporate Memberships)
  • Preferred Communication method
  • Financial details such as your Bank or credit card details
  • Demographic information such as postcode, preferences and interests
  • Your Patterns of exercise, your weight, height
  • Membership details such as your Membership number and online pin.
  • Details of your linked members which include family and co-habitants
  • Other information relevant to customer surveys and/or offers.

 

SENSITIVE INFORMATION

The term "sensitive information" in this context refers to information related to your racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership. Whilst we do not generally collect sensitive information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. By providing the sensitive information to us, you are consenting to our using it in the manner set out in this Policy.

 

PERSONAL INFORMATION FROM CHILDREN

We do not knowingly collect personal information from individuals under 16 years of age without the permission of their parent or guardian. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.

 

PHOTOGRAPHS FOR MEMBERSHIP CARD

In the interests of security and the prevention of crime, we may take a digital photograph of each member to whom a membership card is issued. By providing the digital photograph to us, you are consenting to our using it in the manner set out in this Policy.

 

CONTACTING US VIA WEBSITE OR OTHERWISE

When you use the www.impulseleisure.co.uk or www.thegym-hub.co.uk websites (“Our Sites”) or contact us by post, telephone, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.

 

CCTV

We use CCTV in our clubs for health and security reasons. If you have any queries in relation to the use of CCTV operating in and around our clubs please contact us.

 

SURVEYS

We also ask you to complete surveys from time to time that we use for research purposes, although you do not have to respond to them.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

  • We require this information to understand your needs and provide you with a better service, and for the following reasons:to carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us including for example to administer your membership of the club, to facilitate bookings of classes and appointments and to facilitate the provision of certain services to us by third party service providers and other transactions;
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to maintain membership records;
  • To improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, research or other functions on our behalf;
  • To send you newsletters and promotions and to conduct surveys, prize draws, competitions and other promotions via email, telephone or post;
  • To process your job application if you apply for employment at Impulse Leisure or The Gym Hub;
  • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest to you. Other than as set out in this Privacy Policy we will not share your personal information with third parties for marketing or any other purposes without your consent, unless we are required to do so by law.
  • To notify you about changes to our service;

Information we collect about you. We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources.
  • We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW WE USE COOKIES:

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

THIRD PARTY SERVICE PROVIDERS

Third Party Service Providers and Business Partners: We have business partners and employ other companies and individuals to perform certain functions on our behalf. Examples include sending iSwim Swimming lessons progress and payments, postal mail and e-mail, removing repetitive information from member lists, analysing data, providing marketing assistance and providing direct debit and debt collection assistance. Third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by the UK's Data Protection Act 1998 (as amended).

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you are happy for us to contact you for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to, emailing us or unsubscribing.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please put your request in writing to the registered address in this policy.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

CONTACT
Contact details for information requests should go to:

Data Protection Officer
Head Office, Blackshots Lane, Grays, Essex, RM16 2JU
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.