WELCOMING  BACK!

We’re super happy that the Government have confirmed that the second lockdown has not been extended and that we have been given the green light to re-open our facilities on Wednesday 2nd December.

From this date our gyms, including GYM1115 (Junior Gym) sessions, group exercise classes, Driving Range and Golf Course will be re-opening.

However, due to our swimming pools providing us with a significant additional financial and operational cost, we have made the decision to implement a phased re-opening of our facilities, with our swimming pools remaining closed until Monday 4th January 2021.

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YOUR MEMBERSHIP

As of Wednesday 2nd December, your membership (excluding swim season tickets) will be automatically unfrozen. You do not need to do anything; we will unfreeze your membership for you. We can assure you that no member will be out of pocket.

Direct Debit collection on the 1st of the month

For those who have the direct debit date of the 1st of the month, who had their direct debit taken on the 2nd November, we will be re-allocating this payment to cover your December membership fee. This means that your next direct debit payment will be due to come out on or around the 1st January 2021. We are asking all customers to restart their exercise regime to improve your immune system during the winter period and fight back against Covid-19. If as a last resort you wish to continue to freeze your membership for one month, please complete the contact form HERE.

Direct Debit collection on the 15th of the month

For those members who have a direct debit that is due to be taken on the 15th of the month, your next collection date will be 15th December 2020.  Again, we encourage you to continue to exercise during this festive period. Due to limited resourcing and to meet the cut off date for changes to your membership, if you wish to re-freeze for one month, the only option is via the APP and must be completed by 2.45pm on the Tuesday 8th December. You can also do this online here. Any requests after this date will not be affected in time.

 

For more information on other Memberships please check out our FAQ's below.

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Face Coverings

As an extra precaution to our staff and member safety, we ask that from this date all those visiting our centres are to wear a face covering in the following areas:

  • Reception & Foyer Areas
  • Corridors
  • Indoor non-activity areas e.g changing rooms
  • Poolside when spectating swimming lessons
  • If unable to maintain a 2m social distance within an activity area

Please be mindful and respectful of those who are exempt from wearing face coverings, and that the reason for this may not be visable to others.

 

For more information on face coverings please see our FAQ's below.

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One way System

For yours and other safety we have introduced a one-way system. Please observe and follow the floor markings around every centre and continue to maintain social distancing between yourself and others.

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Sanitise Stations

Hand sanitizing stations will be provided throughout all our centres. Please ensure you thoroughly cover all parts of your hands. Please do NOT remove from these areas, we need to ensure it is available for other members to use.  In areas where running water and hand soap is provided please wash your hands thoroughly using the soap and water provided. It is recommended to wash your hands for at least 20 seconds.

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Wipedown Stations

Deeps cleans of the facilities are conducted regularly every day however we require all gym & studio users to wipe down all equipment before and after use. Cleaning wipes & sprays are provided in all activity areas. Please DO NOT use a workout towel and ONLY use the cleaning equipment provide.

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Cashless Facilities

To ensure the safety of our staff and others, we have made the decision to become a cashless facility. When we reopen we will only accept card payments and we encourage contactless payments to be made whenever possible.

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Class & Online Booking

All gym sessions and fitness classes MUST be booked in advance. You can do this online or via our App.

 

We have introduced a new online booking system which now allows standard and non-members to book and pay online; from Friday 17th July the new system will be in place and you will need an email address to create your new online booking account. If you are already using our App you will automatically be logged out of the app and you will need re-log back in with your new details.

 

We have also introduced a penalty scheme for those who take advantage our class and gym booking system. For those who book and do not turn up or do not cancel at least 1 hour prior to their arrival time slot or are more than 5 minutes late to the start time of your session, you will receive a £1 fine and your booking privileges will be suspended until this fine has been paid. To remove the fine you will need to pay in centre. The £1 fine paid will be used to support our charitable projects, including Save a Babies Life Courses, Grub Club and our Exercise on Referral Schemes. This will allow us to continue providing these essential services, once we are in a position to re-start them. 

 

For hygiene purposes we have made the decision to ask you to supply your own mat when taking part in a group exercise class. 

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Arrive on time, changed & ready for your activity!

The showers and changing rooms will not be available.

Please do not arrive early or late as we need to control the number of customers entering and exiting the Centre. Our staff will direct you to your activity to limit queuing where possible.  Once your activity is complete, please leave the building promptly.
 Please:

  •     Arrive dressed ready for your session.
  •     Limit the number of personal belongings that you bring to the Centre and leave any valuable personal items at home.
  •   Bring a pre-filled water bottle with you. You will not be able to fill your bottle up in the cafes and all drinking fountains will be turned off.
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Social Distancing

Following the Government’s Guidelines please maintain social distancing throughout our centres and avoid personal contact. In areas that require more space (such as classes) we have marked out 2m distances. Please do not move equipment/chairs/tables unless speaking with a member of staff first.

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Feeling unwell?

If you need to cough or sneeze please use a tissue and bin after use.

If you are feeling unwell or have any of the following symptoms please do not come to centre:

 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

 

To protect others, Stay at home.

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Parking Safely.

We ask that you park in alternate parking bays where possible. We understand during peak times this may be difficult but we also encourage you to walk, run or cycle to our centres to avoid overcrowding in the car park.

After your visit we ask that you leave straight after your fitness/activity session.

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Everybody safe, everyday!

We want to ensure that we all stay healthy & active whilst maintaining a safe environment so please ensure that you follow our covid19 customer etiquette when using the facilities.

Sign in. Help us with Track & Trace

As part of the Governments new initiative and for us to comply with the new government guidelines; as of Thursday 24th September we kindly ask that you contribute to the updated NHS Track and Trace service.

 

To contribute, you will need to download the NHS COVID-19 App and scan the QR code upon your visit. These QR codes are located at the entrance of every centre.

 

Any data collected is collected is for your safety and the safety of others, it's simple to do, secure and only stored for a short period. Should you get contacted by the Governments track and trace team you must follow their instructions. Impulse Leisure will not be storing your data in anyway as part of this scheme. We will however, continue to undertake our own track and trace via our booking systems.

 

We are all working very hard to provide the Government the assurance that Leisure Centres are a safe place to maintain your health and wellbeing as we work back to a new normal, please play your part.

 

If you’re not sure how to use the QR code please ask a member of staff and we will be happy to help.

FAQ's

SAFETY, CLEANLINESS AND SOCIAL DISTANCING

Yes, we’re confident in our ability to minimise the risk of infection and keep both our members and staff safe.

As per NHS guidelines we ask you not to attend the Centre if you have any symptoms of coronavirus, if you are waiting for a coronavirus test result, you’ve tested positive for corona virus or you live with someone/have come in to contact with someone who has symptoms or has tested positive.

If you are not shielding at home, you are more than welcome to visit the Centre. Please remember that all activities must be pre-booked before attending.

This is not a mandatory requirement within the Leisure centres, however if you wish to wear gloves it is totally your choice. Please remember that gloves do not replace good hygiene and hand sanitisation.

As an extra precaution to our staff and member safety, we ask that from Saturday 17th October, all those visiting our centres are to wear a face covering in the following areas: 

  • Reception/foyer areas
  • Corridors
  • Indoor non-activity areas e.g. changing rooms
  • If unable to maintain a 2m social distancing within an activity area.

Please be mindful and respectful of those who are exempt from wearing face coverings and that the reasons for this may not be visible to others.

 

Children under the age of 11 (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons) are not required to wear a face covering.

Yes, but please reapply your face covering when leaving the gym space. 

No, sweat towels can harbour and spread bacteria so should not be used to wipe down equipment. Please use the cleaning equipment provided to wipe down the kit before and after use.

We are not checking temperatures upon arrival, however if you are feeling unwell or have any of the symptoms of the coronavirus, please avoid coming to the centre.

 

Should you not comply to wearing a face covering in and around our centres, and you are not exempt from wearing one, then our staff have the right to ask you to leave the premises.

MEMBERSHIPS

As of Wednesday 2nd December, your membership (excluding swim season tickets and swimming lessons) will be automatically unfrozen. You do not need to do anything; we will unfreeze your membership for you. We can assure you that no member will be out of pocket.

Direct Debit collection on the 1st of the month

For those who have the direct debit date of the 1st of the month, who had their direct debit taken on the 2nd November, we will be re-allocating this payment to cover your December membership fee. This means that your next direct debit payment will be due to come out on or around the 1st January 2021. We are asking all customers to restart their exercise regime to improve your immune system during the winter period and fight back against Covid-19. If as a last resort you wish to continue to freeze your membership for one month, please complete the contact form HERE..

Direct Debit collection on the 15th of the month

For those members who have a direct debit that is due to be taken on the 15th of the month, your next collection date will be 15th December 2020.  Again, we encourage you to continue to exercise during this festive period. Due to limited resourcing and to meet the cut off date for changes to your membership, if you wish to re-freeze you can do this via the APP or by clicking here. This must completed by 2.45pm on Tuesday 8th December. Any requests after this date will not be affected in time.

Swimming Lessons DD

No swimming lesson Direct Debits will be coming out for the month of December, unless communicated otherwise. We can assure you that no-one will be out of pocket and all swimming lesson direct debits will remain frozen until our swimming lessons are due to re-start in January 2021. You do not need to take any action at this stage, as your direct debit will be frozen automatically.

Swimming Lessons - Upfront Payment

If you have paid for your swimming lessons upfront as a block booking, we can assure you that you will not be out of pocket. Your remaining swimming lessons will be added to your account once our lessons re-start.

We are asking all members to re-start their exercise regime to improve your immune system during the winter period. If as a last resort you wish to continue to freeze your membership, please see below for how to do this.

If your direct debit date is the 1st of the month, please complete the contact form here.

If you’re direct debit date is the 15th of the month, due to limited resourcing and to meet the need of the cut off date for changes to your membership, if you wish to re-freeze for one month, the only option is via the APP and must be completed by 2.45pm on Tuesday 8th December. Any requests after this date will not be affected in time. Click here to do this online.

By doing this you will only be freezing for one month.

Please call contact Debit Finance Collections on This email address is being protected from spambots. You need JavaScript enabled to view it.. DFC are our payment partner for collections.

If you would like to find out how many months are left on your annual membership. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and one of our membership team can provide you with your options.

FACILITIES

As part of Impulse Leisure’s first phase to keep our communities healthy & active, the following facilities/activities will be available

  • Classes at Belhus Park, Blackshots & Corringham
  • Gyms at Belhus Park, Blackshots & Corringham
  • Golf Course at Belhus Park
  • Adventure Footgolf Course at Belhus Park
  • Driving Range at Belhus Park

 

 

 

 

Each centres opening hours remain the same, however please check our app for gym opening times as these may vary.

 

 

 

 

We ask you go to the toilet before arriving however, toilets will be available for emergency use only. The changing rooms and showers will not be available so please arrive dressed and ready for your activity.

 

 

 

 

 

ACTIVITIES, CLASSES & SESSIONS

As part of Impulse Leisure’s first phase to keep our communities healthy & active, the following facilities/activities will be available

  • Classes
  • Gyms
  • Golf Course
  • Adventure Footgolf Course
  • Driving Range
  • Gym1115

All of which need to be booked in advance (expect for the Driving Range), please see next FAQ for more information.

 

 

 

 

 

You can book all of your activities (expect Adventure footgolf and Driving Range) online or via our App. Our App is available to download for FREE in the Play or iStore.

 

 

 

Yes. We have introduced a new online booking system which now allows platinum, standard and non-members to book and pay online. To find out more on setting up an account please click here.

 

 

 

 

There are 3 possible reasons that you are not receiving your reset email, these include:

1. You are using a different email than the one registered on your Impulse Leisure membership

2. You do not have an email address registered on your Impulse Leisure membership

3. You have a joint or family membership where one or more adult member on the account is using the same email address. This will confuse the booking system as to who is trying to create an account. 

If you are experiencing any of the above, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the email address you want added onto your account and if on a joint or family membership the full name and seperate email addresses of those on the account. 

 

Once we have updated these on the system, we will send you a re-set password link. 

 

Your Member ID is a unique number generated by our membership system to match you to your membership account. If you are trying to reset your password and it asks for your Member ID prior to you submitting the request and you do not know your Member ID, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Please do NOT input your IMP number from the back of your membership swipe card as this will not be recognised and you will not receive your reset email. 

Don’t forget when booking sessions, the following still applies:  

Platinum Members: booking is available 8 days in advance

Standard Members: booking is available 7 days in advance (must be booked in advance as payment is required)

Non Members: booking is available 5 days in advance (must be booked in advance as payment is required)

 

Due the viability and anticipated uptake of running our swimming lessons over the festive period, we have made the decision to implement a phased re-opening of our pools and as such we will look to restart all swimming lessons from Monday 4th January 2021.

Yes; we have introduced a penalty scheme for those who take advantage our class and gym booking system. For those who book and do not turn up, cancel within 1 hour of the start time of their session or are more than 5 minutes late to their session they will receive a £1 fine and their booking privileges will be suspended until this fine has been paid. The £1 fine paid will be used to support our charitable projects, including Save a Babies Life Courses, Grub Club and our Exercise on Referral Schemes. This will allow us to continue providing these essential services, once we are in a position to re-start them. To remove the fine you will need to pay in centre.

Our normal cancelation policy is to cancel a booking 1 hour prior to your class/session. You can do this online or via our app. If you are under the 1 hour prior please call your local centres reception.

 

For hygiene purposes we have made the decision to ask you to supply your own mat when taking part in a group exercise class. We will have a limited number of mats available for use, however in line with the government advice, cleaning of the equipment is necessary to kill bacteria and virus’ (thereby minimising the spread of Covid-19), therefore we ask you to please clean the equipment before you use it protect yourself, and clean it after use to protect others.

To ensure that all members will be able to book gym slots, we have limited each booking slot for the gym to 1hour.