As of midnight on Friday 20th March the Government have instructed gyms and leisure centres to close.

As you are aware it had been Impulse Leisure’s intention to keep its facilities open as we know how important exercise is to so many of you and we didn’t want to act too soon and remove a vital service before it was necessary.  Sadly this is now impossible.

As such Impulse Leisure will be closing all of its leisure centres including the Civic Hall & Golf Course in Essex  from the close of business on Friday 20th March 2020.

We know this decision will not please everyone, but we all have our part to play in stopping this terrible pandemic and we need to do our bit. We’ll keep in touch and let you know as soon as we are able to get our centres up and running again.

No customers will lose money while our centres are closed – all direct debit memberships will be frozen with immediate effect, and anyone who has paid an annual fee will have their membership extended.

About Direct Debits, Payments and Refunds

  • All direct debits will be frozen with immediate effect. This covers ALL Gym, Junior, Youth, Golf & Swimming memberships.  You DO NOT need to do anything – we will freeze your payments automatically.
  • Please DO NOT cancel your direct debit with your bank – this will result in a delay in resuming your membership when we re-open.
  • We will give all members advance notice of when their direct debits will start again once we are able to confirm when we will be re-opening our centres 
  • All children’s holiday courses, parties and any other pay-as-you-go activities will be refunded automatically. There is no need to contact us, we will be in touch to process your refund, please allow up to 14 working days for refunds to be processed.
  • So that we can get in touch with people who have urgent bookings, we have a favour to ask of you... Please don’t call us for a refund in the coming days if you have a booking that isn’t coming up for a while. We will be in touch with every customer who needs a refund, but we will have to do this in date order.

Thank you for your understanding and take good care of yourselves in the coming weeks. We'll contact you soon with regular content and tips from our team about how to staty healthy at home. To keep up to date please check our website. 

Please give us a few days, and in this time we will circulate a frequently asked questions.