Our Swimming Pools are Re-open!

It's time to get U back swimming. We are really happy that we have moved on to phase two of re-opening and we can't wait to see U back in the water!

Things may be a little different when, however we have been worked incredibly hard to ensure that when you return we are offering you a safe and healthy environment to swim in. We have re-opened the  pools listed below for structured lane swimming sessions, swimming lessons, fitness swimming, family swim sessions, clubs and Aqua Aerobics.

OUR POOLS

The following swimming pools will be launching on the following dates:-

Blackshots Main Pool - Opened Thursday 1st October (we will be announcing the re-opening date of the Teaching Pool & Splash Pool at a later date)

Belhus Main Pool & Teaching Pool - Opened Thursday 1st October

Corringham Main Pool & Teaching Pool - Opened Thursday 1st October

YOUR MEMBERSHIP

All Direct Debits will be reactivated on the 1st October and this will happen automatically. You do not need to do anything. 

For those on our Swim School, you will automatically be booked into a Swimming Lesson class. You will receive an email of the date and time over the next few days. Due to social distancing and cleaning, we have had to make reductions to our class sizes, and staggered class times. When you receive your swimming lesson time & date and are not satisfied with these times/days; our swim team will be available to discuss your alternatives at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Want to continue freezing your lessons/membership?

Season Ticket Holders: Please fill our the Freeze my Membership section on the My Payments Portal. This is accessible via our App or by clicking here.

Swim Season Ticket Upfront Holders: To continue to freeze your membership, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Swimming Lesson Direct Debit: Please fill out the Freeze my Membership section on the My Payments Portal. This is accessible via our App or by clicking here.

Please note if you are a Platinum Family Member and wish to continue freezing your family membership but restart your swimming lessons, you will lose your discount on swimming lessons. Please speak to our membership team here for further details.

Swimming Lesson Upfront: Please contact our Swim Team on This email address is being protected from spambots. You need JavaScript enabled to view it.

The My Payments Portal will be live from Tuesday 15th September; to freeze your membership for October, you MUST have completed this by Monday 21st September.

TIMETABLES

To view our timetables, please click here and then select your preferred centre.

OUR SAFETY MEASURES

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One Way System

For yours and others safety we have introduced a one-way system which will be clearly signposted around our facilities. Please observe and follow the floor markings around every centre and continue to maintain social distancing between you and others.

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Sanitise Stations

Hand sanitising stations will be provided throughout all our centres. Please ensure you thoroughly cover all parts of your hands. Please DO NOT remove from these areas, we need to ensure it is available for other members to use. In areas where running water and hand soap is provided please wash your hands thoroughly using the soap and water provided. It is recommended to wash your hands for at least 20 seconds.

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Cashless Facility

To ensure the safety of our staff and others, we have made the decision to become a cashless facility. We only accept card payments and we encourage contactless payments to be made whenever possible.

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Book a Swim Session

All pool activities MUST be booked in advance. You can do this online or via our App. If you are a non-member wishing to use our facilities please check out our FAQ’s here. Please note if you are on our i-Swim programme you will be automatically booked into your lessons.

We have also introduced a penalty scheme for those who take advantage our booking system. For those who book and do not turn up or do not cancel at least 1 hour prior to their arrival time slot or are more than 5 minutes late to the start time of your session, you will receive a £1 fine and your booking privileges will be suspended until this fine has been paid. To remove the fine you will need to pay in centre.

The £1 fine paid will be used to support our charitable projects, including Save a Babies Life Courses, Grub Club and our Exercise on Referral Schemes. This will allow us to continue providing these essential services, once we are in a position to re-start them. This penalty will be added to all swim and fitness activities excluding iswim lessons.

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Arrive on time, changed & ready for your activity!

Please do not arrive early or late as we need to control the number of customers entering and exiting the Centre. Our staff will direct you to your activity to limit queuing where possible.  Once your activity is complete, please leave the building promptly.
Please:

Arrive ready to swim with your swimwear on underneath your clothes. Once you have finished your swim please leave the venue as soon as you can.

Spend as little time as possible in the changing rooms, whilst maintaining safe levels of distance.

Limit the number of personal belongings that you bring to the Centre and leave any valuable personal items at home.

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Social Distancing

Following the Government's guidelines, please maintain social distancing throughout our centres and avoid personal contact. Please do not move equipment/chairs/tables unless speaking with a member of staff fast.

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Swimming Lesson Drop Off & Waiting Points

Please follow the following guidelines for dropping off and waiting for your child(ren) before/during/after swimming lessons.

Only one adult should attend lessons with a child, this is to reduce the number of people in the building.

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Feeling unwell?

If you need to cough or sneeze please use a tissue and bin after use.

If you are feeling unwell or have any of the following symptoms please DO NOT come to centre:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, Stay at home.

FAQs

SAFETY, CLEANLINESS AND SOCIAL DISTANCING

Yes, we’re confident in our ability to minimise the risk of infection and keep both our members and staff safe.

This is not a mandatory requirement, however if you wish to wear a mask or gloves it is totally your choice. Please remember that gloves do not replace good hygiene and hand sanitisation.

We are not checking temperatures upon arrival, however if you are feeling unwell or have any of the symptoms of the coronavirus, please avoid coming to the centre.

MEMBERSHIPS

All Direct Debits will be reactivated on the 1st October and this will happen automatically. You do not need to do anything.

Good news! If you are on a Swim Season Ticket or Swimming Lessons your membership will be unfrozen automatically on the 1st October. To continue to freeze your membership please check out our FAQ below.

For those who are NOT on a Swim Season Ticket or Swimming Lessons where your membership has been frozen, this will remain frozen. To unfreeze or membership you will need to contact DFC at This email address is being protected from spambots. You need JavaScript enabled to view it. or if you are an unfront member, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Of course; for those on Direct Debit and wish to still continue to freeze their membership, we have made this easy for you to do; simply download our app where you can freeze your membership via our my payments portal. If you cannot access this portal via the app then please contact DFC on This email address is being protected from spambots. You need JavaScript enabled to view it. to continue to freeze your membership. You will need your DFC number and postcode to access this portal. 

Please call contact Debit Finance Collections on This email address is being protected from spambots. You need JavaScript enabled to view it.. DFC are our payment partner for collections.

FACILITIES

Belhus – Teaching & Main Pool

Blackshots – Main Pool Only

Corringham – Teaching & Main Pool

 

We will be phasing the reopening of our pools and will be reviewing this as part of our assessment of reopening all our facilities/activities.

Due to our new guidelines and following the advice from Swim England we have made some changes to our swimming timetables. Please click here to view our timetables.

We ask you go to the toilet before arriving however, toilets will be available for emergency use only. Showers will also not be available so please arrive dressed and ready for your swim, ensuring your swimwear is on underneath your clothes.

BOOKINGS

You can book all of your swim sessions online or via our App. Our App is available to download for FREE in the Play or iStore.

Yes. We have introduced a new online booking system which now allows platinum, standard and non-members to book and pay online.

Bookings for Swimming & Aqua sessions are available from Wednesday 23rd September 2020.

 

Don’t forget when booking sessions, the following still applies:  

Platinum Members: booking is available 8 days in advance

Standard Members: booking is available 7 days in advance (must be booked in advance as payment is required)

Non Members: booking is available 5 days in advance (must be booked in advance as payment is required)

Yes. We have introduced a new online booking system which now allows platinum, standard and non-members to book and pay online.

If you want to book a family swim, or a swimming session with a child, you will need to contact Reception to book and pay.

Yes, non-members can use our swimming pools. We will require you to book all of your swim sessions and classes at Reception up to 5 days in advance.

Prior to you booking, please can you sign up to our activity registration scheme here this is totally free to do and ensures that we are complient with Health and Safety guidance and the Government's track and trace scheme.

SWIMMING LESSONS

Your Direct Debit will start on 1st October.

We will be communicating with you via a telephone call or email. You will get a confirmation email through to confirm your child’s lessons and it will be updated on your Home Portal.

We have cancelled your lessons during this period so when you return to your lessons you would have the same number of lessons on your child’s swimming account that you had before the lockdown period. If you are not ready for your child to return, your number of remaining lessons will be frozen but your child will be removed from their class until you are ready to return.

If you are returning to lessons in October your October DD payment will be adjusted, or if you freeze your lessons once you notify us that you are returning to your lessons then we will adjust your DD payment for you when you return. If you have chosen to continue to freeze your lessons, we will remove your child from their current lesson until your return and then you will be offered days and times that we have available.

Of course; for those on Direct Debit and wish to still continue to freeze their membership/lessons, we have made this easy for you to do; simply download our app where you can freeze your membership via our my payments portal. If you cannot access this portal via the app then please contact DFC on This email address is being protected from spambots. You need JavaScript enabled to view it. to continue to freeze your membership. You will need your DFC number and postcode to access this portal.  If you are on a block booking and still wish to continue freezing then please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. You must freeze your membership/lessons by the 21st September. 

 

If you have chosen to continue to freeze your lessons, we will remove your child from their current lesson until your return and you will be offered days and times that we have available.

Due to the social distancing measures, swim teachers/assistants will not be able to be in the water with your child. Therefore, for their first return swimming lesson a parent/guardian from the same household/bubble are required to join them in the water for their assement lesson. Please come prepared in your swimwear.

Their swim teacher will then assess their ability and will keep parents informed on a weekly basis of their progress and if your presence in the pool is still required.

Due to social distancing and cleaning, we have to made reductions to our class sizes, and staggered class start times, to reduce the number of people accessing the changing rooms after their sessions. Therefore, your lesson time & day may vary from the time you previously had prior to lockdown. You will receive an email with the new time and day of your lesson in the next few days to confirm your day and time. When you receive your swimming lessons time & date and are not satisfied with these times/days; our swim team will be available to discuss your alternatives: This email address is being protected from spambots. You need JavaScript enabled to view it.