Policies and Legals

Impulse Leisure follows the Industry guidance on epilepsy, which is based upon the policy of the National Society for Epilepsy.

We encourage participation in sporting activities, but we also have a responsibility to ensure that people, for whom participation would be inadvisable or even dangerous, are provided with safe opportunities for participation.

TO MINIMISE RISKS:

• People with uncontrolled epilepsy whose condition cannot be controlled by medication should seek their GP’s approval for swimming and other sports
• In no circumstances should people with uncontrolled epilepsy swim alone. They must be accompanied by a companion having knowledge of the condition
• Always inform the lifeguards of the condition.

EU General Data Protection Regulation (GDPR) + Data Protection Act 1998 (DPA) Information collected from you will be added to the Impulse Leisure membership database.

We may use this for administrative purposes in providing the services, and for communication with you.

In compliance with the GDPR and the DPA all information will be treated confidentially and will not be shared with any other organisation without your explicit and informed consent. For further information on how we hold and use your personal data please read our Privacy Statement in conjunction with our Data Protection Policy 

• Our Centres are open to both members and non-members but admittance is strictly prohibited to persons using the facilities
• We operate a non-smoking policy and smoking is not permitted in any area of the centre
• Our Wi-Fi is free and is perfect for browsing the internet whilst using the Centres. However, we are unable to provide electricity to charge any devices you wish to use
• Anyone who is considered to be intimidating, using foul language or disturbing to customers or staff will be asked to leave. Incidents will be reported to the police if necessary
• Management reserves the right to refuse admission at any time.

ALCOHOL:

If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over when you buy alcohol.

If you are under 18, you are committing an offence if you attempt to buy alcohol.

SUNBED:

If you are lucky enough to look under 25, you will be asked to prove that you are aged 18 or over to use a sunbed.

If you are under 18, you are committing an offence if you use a sunbed or are in the same enclosed space or room as a sunbed.

www.challenge25.org

WHO ARE WE?

Impulse Leisure operates 3 Leisure Centres, a budget gym, a Golf Course, outdoor pitches, and a Civic Hall at 4 locations (Corringham, Grays, and South Ockendon and Wickford) in Thurrock, Essex. Our main activities include operating swimming pools, sports halls, fitness suites, a golf course, driving range and function venues.

WHY DO WE NEED AN ENVIRONMENTAL & SUSTAINABILTY STRATEGY?

At Impulse Leisure we have worked hard to reduce consumption and needless waste over the last few years, and it is important to acknowledge the work that our workforce and service delivery partners have contributed to along the way. To help demonstrate this a list of achievements has been compiled in Appendix 2.
Sustainability comes in many forms and can often offer challenges when thinking about what environmentally friendly product to choose and the right energy efficiency initiative to follow.
To assist navigate this in a purposeful manner, leading to a more focussed decision-making process the company has outlined a Policy below with its own aim and strategy. This is interpreted into a delivery plan for implementation and achievement of the goals and objectives outlined in Appendix 1.

OUR AIM:

Impulse Leisure’s mission is to ‘create active and healthy communities. This can only be achieved by taking the future wellbeing of our staff, organisation, customers, community, country, and the World seriously. This policy aims to put environmental and sustainability issues at the forefront of our decision-making processes to ensure we achieve our mission. We recognise that our operations result in emissions to air and water, and the generation of noise and waste. It is our aim to reduce the environmental impacts of our business and to operate in an environmentally responsible manner.

This policy describes how we will achieve our aim:

IMPULSE LEISURE’S ENVIRONMENTAL & SUSTAINABILITY POLICY:

We will:

1. Comply with, and exceed where practicable, all applicable legislation, regulations, and codes of practice from within and outside of our sector.
2. Comply with and remain up to date with all laws and regulations that affect all aspects of our business.
3. Integrate environment and sustainability considerations into all our business decisions and ensure those ideas are included within our business plan and that each idea has an owner.
4. Ensure that all staff are fully aware of our Environment and Sustainability Policy and are committed to implementing and improving it.
5. Minimise unnecessary office and transportation activities to reduce the impact on the environment and improve sustainability.
6. Make clients and suppliers aware of our policy and encourage them to adopt sound management practices by publishing the policy in communal areas and sharing our policies with them directly.
7. Review, report annually, and continually strive to improve our environmental and sustainability performance, setting relevant objectives in Annual Plans at the beginning of each year.
8. Commit to continual improvement and prevention of pollution in all aspects of our business operations.

OUR STRATEGY:

We will deliver our policy by:

1. Designating energy conservation and sustainable environmental management as a key organisational objective.
2. Monitoring and reducing utility consumption set out in our Companies Environment KPIs.
3. Instigating energy conservation within the working procedures of the Company and staff duties.
4. Undertaking staff awareness campaigns and promoting positive staff involvement, however where possible remove human intervention.
5. Including environmental and sustainability management within all staff inductions & training programmes.
6. Including energy life cycle costing and energy ratings within equipment procurement procedures.
7. Monitoring energy performance and publishing achievements using the Display Energy Certificate (DEC).
8. Continuing to work with others to identify best practice, further consumption efficiencies and delivering continuous improvement.
9. Reviewing performance and objectives regularly at executive level.
10. Reducing the generation of general and special waste by following the Hierarchy of Waste.
11. Informing customers and suppliers of our commitment to reducing our environmental impact.
12. Applying best practice guidelines specific for each temperature-controlled area to maximise efficiency and customer comfort.
13. Endeavouring to obtain energy from renewable resources.
14. Controlling all forms of waste, be it leakage of water, or other substance that has no further commercial value.
15. Purchasing equipment or supplies that are renewable, have been, or can be recycled.
16. Continually researching options for further energy consumption reduction schemes e.g., Combined Heat and Power units, solar power, wind turbines etc.

This Policy is available on request. If you wish to obtain a copy or would like to discuss progress against our objectives, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

OUR COMMITMENT TO YOU:

• We will respect your personal decisions and allow you to make your own choices about what exercises you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities
• We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy
• We will take all reasonable steps to make sure that our staff are qualified to the fitness industry standards as set out by the Register of Exercise Professionals
• If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.

YOUR COMMITMENT TO US:

• You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, seek advice from a relevant medical professional before you use our equipment and facilities
• You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you
• You should let us know immediately if you feel unwell when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has first aid training
• If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.

This statement is for guidance only.

It is not a legally binding agreement between you and us and does not create any obligations which you or we should meet.

© 2009 EIDO Healthcare Limited

GENERAL TERMS

In these Terms and Conditions, “Member” means the Parent/Guardian named on the membership application form. The “Swimmer” means the named additional person on the application form who will participate in swimming lessons. “Contract” means the contract between Impulse Leisure and the Member subject to the terms and conditions as listed below. The “Proprietor” means Impulse Leisure, (trading name of Thurrock Community Leisure Limited) and shall include the Manager and any Employee of the Company. The Proprietor shall have an absolute discretion upon whether to accept the application for i-swim lesson of an applicant as an i-swim Member of Impulse Leisure. The “Collection Agent” means DFC (Debit Finance Collection). Acceptance of the Proprietor of an application for i-swim lessons to Impulse Leisure shall constitute as a binding contract between the Proprietor and the Member upon the terms and conditions of Membership and the rules of the centres.

TERMS OF YOUR CONTRACT

1) Period of Commitment

a) You are agreeing to subscribe monthly for the services provided by the Proprietor and contracting to remain a subscriber for the minimum period of the contract (“Minimum Period”).

b) Once you have completed the minimum number of Direct Debit payments DFC will automatically continue to collect the agreed Direct Debit payment amount on the frequency chosen at the time of setting up the Direct Debit Instruction.

c) Your contract will continue until terminated in accordance with these provisions.

d) You may cancel the automatic renewal of this contract at any time by providing at least 1 Months notice in writing or via the cancellation portal https://www.debitfinance.co.uk/customer-enquiry

2) Cooling off Period

a) This contract commences once you have indicated your acceptance in the Declaration section of this contract.

b) You have 14 full days after signup to cancel this contract for any reason. To exercise this right, you must inform DFC of this by post, email or telephone using the details provided. Alternatively, you can notify DFC in writing or via the cancellation portal https://www.debitfinance.co.uk/customer-enquiry

c) If you exercise this right to cancel, we will reimburse you all joining and subscription fee payments received from you via BACS transfer.

d) If you have used the service before requesting to cancel, then we will reduce your subscription fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested.

e) Your subscription starts immediately.

f) You will be entitled to all the rights and privileges extended to you for the type of subscription chosen.

3) Limitation of Liability

In consideration of the Proprietor accepting the application for i-swim membership the Member agrees that:

a) The Proprietor shall not be liable for any loss, damage or theft of the property of the Swimmer.

b) The Member agrees to indemnify the Proprietor against any claim which should be made against the Proprietor by a guest of the Member and Swimmer.

c) The Proprietor shall not be liable for the death or injury of the Swimmer as a result of the use of the facilities and/or equipment provided by the Proprietor except to the extent that such injury or Death arises by reasons of the negligence of the Proprietor.

4) Membership Application

a) Once membership has been granted, the Member is bound by the terms and conditions of this contract, which may be amended from time to time. Membership will be effective from the day of issue.

b) The Management reserves the right to reject any application for membership.

c) It is the responsibility of the Member to inform the Proprietor of any changes to their personal details including address, contact phone number, email address or medical conditions.

5) Joining Fees & Membership Dues

a) Members may pay an initial joining fee subject to current promotions, which shall become due immediately upon being accepted as a Member.

b) Membership must remain current in order to avoid paying the re-joining fee. If a debt payment is on an account, Swimmers will not be able to use the facilities until the debt has been cleared.

c) Monthly subscriptions shall be payable by each Member irrespective of the actual usage of the facility or change in personal circumstances and shall be debited from the Member’s bank account monthly.

d) The Proprietor may increase membership subscriptions and activities each year. One month’s notice will be given in advance via internal posters.

6) Collecting your Monthly Subscriptions

a) DFC is our agent for the collection of your monthly subscriptions. DFC will collect your subscription monthly in advance on behalf of Impulse Leisure by Direct Debit.

b) If you fail to make a payment on time, the Member will be given two weeks to pay the outstanding subscription fee.

c) Should the outstanding fee not be paid after the two week period, the account will be closed and the Swimmer will be removed from their swimming lesson.

d) Other Charges include:

1) Payment other than by Direct Debit £5.00.

2) Any cheque returned unpaid by your bank £10.00.

e) DFC is also our agent for serving notice and collecting any Termination Payment which becomes due. Any notice served on you in accordance with the terms of this contract, will be deemed to have been delivered to you the next day after it is dispatched by us, or our agent.

f) If you would like to make a complaint with the service you have received from DFC, this should be in writing or by e-mail to (This email address is being protected from spambots. You need JavaScript enabled to view it.). You may also request a copy of their complaints handling policy.

7) Payment

a) Only payment and associated paperwork confirms booking.

b) The course fee covers the Centre admission charge for the Swimmer only for the length of the lesson.

c) Swimming lesson fees do not entitle other members of the family to free swimming.

d) All swimming lesson prices are dependent on the membership type. The membership must be current (without debt on the account) and the Swimmer must have their own membership card to receive the correct price.

e) Direct debit options are subject to a joining fee and pro rata fee for the period of lessons until the first direct debit is collected on the 1st of the month. Participants will remain on the lessons for as long as the direct debit remains active and payments are up to date.

f) Swimmers whose swimming lessons are paid for by direct debit are permitted to swim during public and family swimming sessions, which is included in their monthly direct debit price. This is subject to the opening hours of the pools.

g) If a Platinum member cancels their membership and not their swimming lessons, the swimming lessons will default to the non-member price.

h) Membership cards must be presented to reception prior to the start of the lesson.

8) Bookings

a) Once booked into swimming lessons, the full payment required must be paid before attending the class.

b) Once swimming lessons have been booked and payment received, all swimming lessons are nontransferable.

c) Swimmers wishing to enter the public session before or after their swimming lesson must pre- book and pay via the Impulse Leisure app, online or at reception on arrival in order to be issued with a valid receipt. (This applies to over 8’s; under 8’s must be accompanied by an adult.)

d) Depending on your membership type, some activities will be included in your membership and will be free of charge. Some activities will be chargeable, which can be paid at time of booking.

e) All swimming sessions, excluding swimming lessons are subject to a £1 dishonor charge if you fail to turn up for the activity, check in more than 5 minutes past the start time or cancel late within 1 hour of the activity start time. Fines are automatically added to Swimmers files the following morning and can be paid at reception in person or via telephone. Swimmers will be restricted from booking until the fine is paid. All income received through dishonor charges is used towards funding Impulse Leisure’s charitable/community projects.

9) Refunds

a) In the event that Impulse Leisure has to cancel your swimming lesson, this will be refunded via an adjustment to the direct debit within a minimum of an 8 week period.

b) If the Swimmer is unwell and does not attend their weekly lesson, the lessons will not be credited back. However, if a General or Medical Practitioner have advised the participant not to swim, a doctors letter confirming the illness/injury is required. Once received, if applicable, the lessons missed will be credited.

10) Lesson Rules/Conditions

a) Colour coded swimming hats must be worn during lessons and new hats are issued on progression to the next stage.

b) Swim School hats are not permitted in public sessions or School swimming lessons.

c) Other hats are available to purchase at Reception.

d) Swim shorts should be above the knee length and only one-piece swimsuits should be worn.

e) Impulse Leisure reserves the right to re-arrange the lesson timetable when necessary.

f) Swimmers are only permitted to enter poolside 5 minutes before their lesson.

g) Swimmers attending Adult and Child classes should have had their 1st, 2nd and 3rd triple vaccine and be at least 3 months old before being booked into lessons.

h) Swimmers in Cygnets & Stages 1-10 must be in full time primary education.

i) Parent/Guardians of Swimmers in Cygnets and Stage 1 classes may be requested to be in the water following instructions from the Swimming Teacher.

j) Only 1 adult is permitted in the pool during Baby and Pre-school swimming lessons.

k) As parents/guardians are not permitted onto poolside and under 8’s are required to be accompanied by an adult over 16 at all times, children under 8 should only be taken to poolside at the start time of their lesson.

l) Parents/guardians of under 8’s must remain in the building for the duration of the lesson.

m) Entry to swimming lessons is not permitted if more than 5 minutes late.

n) No jewelery may be worn during any swimming lessons.

o) A Parent/Guardian must ensure that their child has visited the toilet prior to the lessons starting.

p) The Swimmer is expected to pre-shower before entering the poolside area.

q) If the Swimmer is disruptive during the lesson, they will be asked to sit on poolside and await their parent/ guardian.

r) Food should not be consumed for at least 30 minutes prior to the start of the swimming lesson.

11) Centre/ Pool Conditions

a) Every effort will be made to maintain a suitable water temperature.

b) Please use lockers provided. The Proprietor shall not be liable for any loss or damage to property whilst using the Leisure Centre. Any items left unattended in the changing rooms will be treated as lost property.

c) Parents/guardians are not permitted onto poolside to watch or remain in the changing rooms for the duration of any swimming lesson unless permission has been obtained from the Centre Manager.

d) Parents/Guardians are responsible for the changing and collection of their children.

e) No outdoor footwear should be worn in the pool changing rooms.

f) The Proprietor operates a 3-strike penalty system, giving 2 opportunities to remind members of the policies. Should a member fail to abide by the policies, after the third strike the proprietor reserves the right to decline participation in the swimming lesson.

g) Approved Aqua Nappies should be worn in the Pool by any members who are not toilet trained. These are available to purchase from Reception.

12) Termination of Membership

a) Direct Debit memberships are managed by Debit Finance Collections Plc (DFC). All enquiries or cancellation requested regarding these memberships should be in writing via the customer portal https://www.debitfinance.co.uk/customer-enquiry or addressed to Debit Finance Collections Plc, 1st Floor, Central Square South, Orchard Street, Newcastle Upon Tyne, NE1 3AZ. Tele 01908 422 007. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

b) All memberships are subject to a full calendar months’ notice period uponcancellation. Applications must be received in writing and should be sent to DFC as detailed above. If a request for cancellation is not received in writing prior to the end date of the minimum term, the membership will continue on a rolling monthly basis until the cancellation request is received in writing. It is the member’s responsibility to notify their bank of any cancellation of direct debit once confirmation of the cancellation has been received from DFC.

c) For more detailed information regarding your terms and conditions of contract and payment please refer to the separate ‘Customer Contract’ document. This document details all the specific details under this agreement.

d) It is the responsibility of the Member to inform DFC of any additional bolt on products that require canceling when requesting to cancel a Platinum Membership. Bolt on products are subject to a price increase to the normal monthly rate of the product if the Platinum Membership does not remain active.

e) After termination/expiry of any type of membership, should there remain outstanding dues, upon wishing to reinstate membership; settlement of these dues may be requested at the discretion of the Swim Manager.

13) General

a) All Swimming Teachers are ASA or STA qualified and hold a relevant DBC check.

b) Ratio of Swimmers to Teachers follows guidelines from STA/ASA.

c) The Proprietor will endeavor to provide the same instructor for each lesson on the course, however relief instructors may be used without prior notification.

d) The ability and speed of progression will vary depending on the Swimmer.

e) Swimming teachers continually assess progression throughout the term. Swimmers will progress to the next stage once the skills and distance swims required in the current stage are attained.

f) Due to the continuous progressive programme, and the variety of swimming abilities at each level, The Proprietor cannot guarantee a specific time/day for progression to the next stage until a space becomes available. Swimmers will be kept in the current stage and work on the skills required for the next stage, until a space becomes available.

g) Communication is encouraged, however parents/guardians should refrain from speaking directly to the Instructor during lesson time. Communication should be made via speaking to the Duty Manager on shift or by completing a Customer Comments form which is available from reception.

h) To register to use the Home Portal the Proprietor will require the Swimmers account to have an update home address, date of birth and swipe card registered.

i) The Home Portal allows Swimmers to view their progression through the stages.

j) We endeavor to send out emails advising if a lesson has been canceled.

k) Under unusual circumstances, e.g. adverse weather conditions please phone to confirm that your lesson will take place.

l) Impulse Leisure reserves the right to change the price of swimming lessons at any time. We will endeavor to give at least 1 months’ notice of any changes.

m) The payment is for 1 lesson per week.

n) We reserve the right to move the swimming lessons to a different location within any of The Proprietors sites to ensure continuity of lessons.

o) No photography or filming is permitted in the building unless prior approval from the Centre Manager has been agreed. There may be occasions that The Proprietor arranges photographs or filming of swimming lessons, however this will be agreed with the member/parents/guardians before this takes place.

14) Privacy and Data Protection

We take great care to ensure that any information we hold about you is kept safe and secure. This section explains how and why the Proprietor and DFC use your personal information. The Proprietor and DFC need to collect and process personal information in order to be able to provide you with the services. The personal information required includes: - Your personal details (such as your name, address, date of birth, telephone number and email) - Financial information (such as bank account details) - Medical information (which is provided to the Proprietor) - Ethnicity (which is provided to the Proprietor, but which is completely optional).

Your Details and Financial Information

DFC requires this information in order to collect and process payments. It will also use the information for related purposes, e.g. keeping records of financial transactions for a number of years (as required by law and the Direct Debit Indemnity) or to pursue unpaid debts. DFC may anonymise and aggregate data (so that it no longer identifies you) and then use it for analysis and reporting purposes. Some of the information DFC collects and processes will also be shared with the Proprietor (e.g. details of a missed payment).

Medical Information

In order to take out a subscription the Proprietor needs to know a bit about your health and any conditions or injuries you suffer from (this is to make sure that you can make use of the services safely and without risking injury). When subscribing via DFC’s online portal you will be asked to provide certain sensitive personal data about your medical history. This information is provided on the basis of your consent, and you do not have to provide it. However, if you choose not to then the Proprietor won’t be able to provide you with its services (e.g. swimming lessons). If you do decide to provide this information it will be sent to the Service Provider (DFC will not store or have access to it). You can, of course, withdraw your consent to our using this sensitive personal data whenever you wish. However, by withdrawing your consent you will also be canceling your contract with the Proprietor (as it will no longer be able to provide you with our services). If this cancellation takes place during the Minimum Period, you will be liable to make a Termination Payment (as set out above). The Proprietor will also be provided with details of your ethnicity (if you choose to provide this information) for its own equality monitoring. This information is completely optional and there is no need to provide it (and you can ask for it to be deleted at any time without consequence to you). For further information on how and why the Proprietor and DFC use your personal information, and details of your legal rights (including the right of access) please visit: https://www.debitfinance.co.uk and https://www.impulseleisure.co.uk/policies-legals. 

15) 14 Day Cooling Off Period Cancellation 

If you are outside the 14 day cooling off period, please contact a member of the DFC Customer Service Team on the telephone number provided below quoting your DFC Reference.

Tel: 01908 422 007

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

General Terms

In these Terms and Conditions, “Member” means the Member named on the membership application form. “Contract” means the contract between Impulse Leisure and the Member subject to the terms and conditions as listed below. The “Proprietor” means Impulse Leisure, (trading name of Thurrock Community Leisure Limited) and shall include the Manager and any Employee of the Company. The Proprietor shall have an absolute discretion upon whether to accept the application for Membership of an applicant as a Member of Impulse Leisure. The “Collection Agent” means DFC (Debit Finance Collection). Acceptance of the Proprietor of an application for Membership to Impulse Leisure shall constitute as a binding contract between the Proprietor and the Member upon the terms and conditions of Membership and the rules of the centres.

Terms of your Contract

1) Period of Commitment

a) You are agreeing to subscribe monthly for the services provided by the Proprietor and contracting to remain a subscriber for the minimum period of the contract (“Minimum Period”).

b) Once you have completed the minimum number of Direct Debit payments DFC will automatically continue to collect the agreed Direct Debit payment amount on the frequency chosen at the time of setting up the Direct Debit Instruction. c) Your contract will continue until terminated in accordance with these provisions.

d) You may cancel the automatic renewal of this contract at any time by providing at least 1 Months notice in writing or via our cancellation portal https://www.debitfinance.co.uk/customer-enquiry 

2) Cooling off Period

a) This contract commences once you have indicated your acceptance in the Declaration section of this contract.

b) You have 14 full days after signup to cancel this contract for any reason. To exercise this right, you must inform us of this by post, email or telephone using the details provided. Alternatively, you can notify DFC in writing or via the cancellation portal https://www.debitfinance.co.uk/customer-enquiry

c) If you exercise this right to cancel, we will reimburse you all joining and subscription fee payments received from you via BACS transfer.

d) If you have used the service before requesting to cancel, then we will reduce your subscription fee refund by a pro rata amount equal to the number of days from signup to the date cancellation was requested.

e) Your subscription starts immediately.

f) You will be entitled to all the rights and privileges extended to you for the type of subscription chosen.

3) Limitation of Liability

In consideration of the Proprietor accepting the application for membership the Member agrees that:

a) The Proprietor shall not be liable for any loss, damage or theft of the property of the Member.

b) The Member agrees to indemnify the Proprietor against any claim which should be made against the Proprietor by a guest of the Member.

c) The Proprietor shall not be liable for the death or injury of the Member as a result of the use of the facilities and/or equipment provided by the Proprietor except to the extent that such injury or Death arises by reasons of the negligence of the Proprietor

4) Physical Condition of the Member

a) The Member warrants that they have read and understood the personal responsibilities as described in the Health Commitment Statement and represents to the best of their knowledge that they are in an acceptable physical condition and that they are capable of engaging in active or passive exercise and that such exercise would not be detrimental to their health, safety or physical condition.

b) Impulse Leisure accept no liability for conditions not known at the time of the membership or when they occur during the life of the membership.

c) Parents or Guardians of Junior members attending Junior Gym are required to read and sign the health commitment statement declaring they are fit to exercise. A PARQ form must be filled in prior to the gym induction and signed by the parent or guardian.

d) The member will comply with the Centre etiquettes.

5) Membership Application

a) Once membership has been granted, the Member is bound by the terms and conditions of this contract, which may be amended from time to time. Membership will be effective from the day of issue.

b) The Management reserves the right to reject any application for membership.

c) It is the responsibility of the member to inform Impulse Leisure of any changes to their personal details including address, contact phone number, email address or medical conditions.

d) Joint Platinum Membership is only available for purchase by two people using one bank account and living at the same address.

e) Family Membership is applicable for 2 adults and 2 children under 16, or 16/17 and in full time education (proof will be required) living at the same address. Additional children may be added for an additional monthly fee.

f) Student Membership is only available to those aged 16-23 years in full time education on presentation of a valid student card or those age 16-18 on apprenticeship schemes.

6) Membership Types

a) Fully inclusive Platinum Peak Memberships entitle the Member to the use of all* Impulse Leisure facilities during normal opening hours. *Excludes sunbeds, power plates, additional activities, Courses (all chargeable)

b) Platinum “Off peak” membership entitles the Member to the use of Impulse Leisure facilities during off peak hours. Monday - Sunday, opening hours to 4pm with last booking at 3pm (last admittance to activity varies - details published on the Impulse Leisure website). Platinum Off-Peak Members may use Impulse Leisure facilities outside of the off-peak time restrictions, but may do so at the standard membership charges and privileges (i.e. aerobic pre-booking timescales).

c) Platinum Lunchtime Membership entitles the Member to the use of the facilities between

d) 1-4pm with last booking at 3pm. (Last admittance to activity varies - details published on the Impulse Leisure website). Platinum Lunchtime Members may use Impulse Leisure facilities outside of the Lunchtime restrictions, but may do so at the standard membership charges and privileges (i.e. aerobic pre-booking timescales).

e) Swim Only Season Tickets entitle the Member to unlimited swimming during normal pool opening times. Session times are available on the Impulse Leisure website.

f) Golf Season Tickets entitle the Member to play golf either 7 days a week, Monday to Sunday or 5 days a week, Monday to Friday, membership type dependent.

g) We offer memberships that can be paid on a “pay as you go” basis or, paid in full in advance. Various options are available, but all membership must remain current in order to use the facilities and avoid additional costs.

h) Certain memberships do not include all of the services and facilities; those not included will be

i) Charged at the published prices.

j) All current members are entitled to use the facilities at any of the Impulse Leisure sites in line with their membership type. Junior members can use the facilities during opening times as per their membership type and centre restrictions. For more information, please visit the Impulse Leisure website.

k) Impulse Leisure reserves the right to vary normal opening hours and off-peak hours and to introduce, withdraw and vary categories of membership from time to time. In each case, Impulse Leisure will provide, where possible, at least one month’s notice of such changes, such notice to be displayed at all Centres.

7) Membership Card

a) Upon acceptance by Impulse Leisure of the Member’s application, the Member will be issued with a membership card and the Member will be entitled to all the rights and privileges exercisable by the type of membership for which their application has been accepted.

b) A photograph of the Member will be taken to aid in the identification of the paying member.

c) A Member may not loan their membership card or permit it’s used by anyone other than the Member.

d) If a membership card is lost or mislaid, the Management will issue a replacement card at a nominal cost.

e) Any Member wishing to enter any Impulse Leisure Centre without a valid membership card will only be admitted at the absolute discretion of the Management.

8) Joining Fees & Membership Dues

a) Members may pay an initial joining fee subject to current promotions, which shall become due immediately upon being accepted as a Member.

b) Your membership must remain current in order to avoid paying the re-joining fee. If a debt payment is on an account, members will not be able to use the facilities until the debt has been cleared.

c) Monthly subscriptions shall be payable by each Member irrespective of the actual usage of the club or change in personal circumstances and shall be debited from the Member’s bank account monthly.

d) Impulse Leisure may run offers requiring the membership subscription to be paid in full prior to the membership term expiring. The fee will be taken on the joining date to allow membership dependent immediate use of the facilities.

e) The Proprietor may increase membership subscriptions and activities each year. One month’s notice will be given in advance via internal posters.

f) Membership is available on a monthly basis where dues are payable monthly in advance by direct debit only. Memberships are available on a month by month, six, twelve or eighteen month basis, membership type dependent.

g) There is a non-refundable charge for a Wellness Key. The key is required by Members using cardio-vascular and fixed resistance facilities at Impulse Leisure.

9) Collecting your Monthly Subscriptions

a) DFC is our agent for the collection of your monthly subscriptions.

b) DFC will collect your subscription monthly in advance on behalf of Impulse Leisure by Direct Debit.

c) If you fail to make a payment on time, you will incur the following charges:

1. Fail to pay the subscription on the due date £15.00.

2. Fail to pay the missed subscription within 7 days of the date of a reminder correspondence £30.00.

3. Fail to pay the arrears and accrued charges within 7 days of the date of a Final Notice £45.00.

d) Late payment charges become payable immediately when they are incurred.

e) Other Charges include:

1. Payment other than by Direct Debit £5.00.

2. Any cheque returned unpaid by your bank £10.00.

f) DFC is also our agent for serving notice and collecting any Termination Payment which becomes due. Any notice served on you in accordance with the terms of this contract, will be deemed to have been delivered to you the next day after it is dispatched by us, or our agent.

g) If you would like to make a complaint with the service you have received from DFC, this should be in writing or by e-mail to (This email address is being protected from spambots. You need JavaScript enabled to view it.). You may also request a copy of their complaints handling policy.

h) If you fail to pay any amount due under this agreement for a period of more than 30 days, then we may pass the debt to a third party company for collection. The costs incurred in employing the third party company will be borne by you including the costs in tracing you should you have changed address without telling us.

10) Freezing Membership

a) Members may apply for their membership to be “frozen”, subject to Terms and conditions below for a reduced monthly membership fee of £5 for Individual Memberships and £10 for Joint and Family Memberships, to be payable during any prolonged period of absence from the use of Impulse Leisure facilities. Members are unable to freeze their membership within the first 3 months of joining.

b) Members may only ‘freeze’ their membership for a maximum period of up to 3 months in total.

c) The “Freezing” of a membership will only be approved for genuine reasons of illness, injury, pregnancy or temporary employment relocation, subject to acceptance by Impulse Leisure or our payment partners Debit Finance Collections Plc (DFC).

d) If the “freezing” of the membership is requested during the minimum term period, the expiry date of the completion of the minimum term period will be extended by the number of months the membership is “frozen”.

e) The “Freezing” of a membership is only possible for complete month periods, the commencement of the frozen membership will be from the forthcoming direct debit collection date and will expire at the start when the next direct debit is due, to recommence membership.

f) Membership fees will return to the agreed amount following a frozen period, unless prior agreement has been made.

g) If the Member wishes to use the facilities during this period, they will be charged at the non- member rate. Therefore, no admittance to the gym will be granted.

11) Changing of Membership Type or Details

Should the Member wish to change their membership type whether to an upgrade or downgrade, the following applies:

a) The Member can upgrade their membership at any time. The Member will be required to pay the difference between the monthly subscriptions if a payment has already been taken for that month.

b) Only a Membership Advisor has the authority to make any changes to Memberships.

c) All membership upgrades must be honored for a minimum of 6 months or the remainder of the minimum term period, whichever is greater.

d) If the Member wishes to amend or change name, a new membership form must be completed.

e) Downgrading a membership can only be completed at the end of the original minimum term period.

f) Should the Member need to transfer their membership contract to another individual there will be a £10 administration fee, all terms and conditions will apply, and a new membership contract will need to be signed by the new Member. Transferring to an individual who has a current membership with Impulse Leisure is not permitted.

g) We may terminate this agreement and cancel your membership with immediate effect on notice to you if you breach any of the Membership Terms and Conditions.

Termination of service

12) Limited Rights to Cancel

During the Minimum Period you may cancel the contract only:

a) If we fail to maintain the standard of service you would reasonably expect.

b) If we alter the operating hours of the services unreasonably resulting in you being subsequently being unable to access the services.

c) If you develop a medical condition which prevents you from using the services on an ongoing basis. An appropriate medical practitioner must provide written evidence that this is so. *

d) If you move away from the area by a distance which we consider, at our sole discretion, to be too far to travel to the services for regular use. We shall require evidence that such a move has taken place. *

e) If you lose your employment and are subsequently unable to keep up your repayments under this contract. You must produce documentary evidence and we may, at our discretion, suspend your payments for two months. We will then review your financial situation with you. *

f) If you become pregnant. You must produce documentary evidence and we may, at our discretion, suspend payments for three months. We will then review your situation with you.

g) * PLEASE NOTE: points C-E require documentation, this can only be accepted from the date of receipt.

13) Termination Payment for Early Cancellation

a) If you cancel your subscription during the Minimum Period, other than in the circumstances set out above, we shall be entitled to a termination payment (“Termination Payment”).

b) The Termination Payment will be the total of:

1. Any arrears

2. Any accumulated late payment charges that have been or will be incurred; and

3. The monthly subscriptions that would otherwise have fallen due before the end of the Minimum Period.

c) You will be given credit for early payment, and this will be in the form of a discount applied against the total that you have to pay. For details of how the discount is calculated, please contact DFC.

14) Missing Payments

a) If you miss two payments, you will be deemed to have breached your contract.

15) Termination of Membership

a) Direct Debit memberships are managed by Debit Finance Collections Plc (DFC). All enquiries or cancellation requested regarding these memberships should be in writing via the customer portal https://www.debitfinance.co.uk/customer-enquiry or addressed to Debit Finance Collections Plc, 1st Floor, Central Square South, Orchard Street, Newcastle Upon Tyne, NE1 3AZ. Tele 01908 422 007. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

b) All memberships are subject to a full calendar months’ notice period upon cancellation. Applications must be received in writing and should be sent to DFC as detailed above. If a request for cancellation is not received in writing prior to the end date of the minimum term, the membership will continue on a rolling monthly basis until the cancellation request is received in writing. It is the member’s responsibility to notify their bank of any cancellation of direct debit once confirmation of the cancellation has been received from DFC.

c) For more detailed information regarding your terms and conditions of contract and payment please refer to the separate ‘Customer Contract’ document. This document details all the specific details under this agreement.

d) It is the responsibility of the Member to inform DFC of any additional bolt on products that require cancelling when requesting to cancel a Platinum Membership. Bolt on products are subject to a price increase to the normal monthly rate of the product if the Platinum Membership does not remain active.

e) After termination/expiry of any type of membership, should there remain outstanding dues, upon wishing to reinstate membership; settlement of these dues may be requested at the discretion of the Membership Advisor.

16) Hours of Opening

a) The Centres’ normal hours of operation and the hours in which any facility in the club is available to Members are displayed in the Centre and on the Impulse Leisure website. Such hours may be lengthened or shortened at the entire discretion of the Manager, with or without any prior notice to Members being given. The Manager shall however endeavor to give reasonable notice of any lengthening or shortening of such hours.

17) Booking Policies

a) Platinum Members can book 8 days in advance (but only 1 day in advance of Standard and Non-Members).

b) If a Member who has booked an activity at any of the Impulse Leisure facilities (for Platinum Members - applies to activities not included as free within membership) and does not abide by the 2-hour cancellation policy, will be required to pay for the cost of the activity.

c) If a Member has made a booking for an activity, the 2 hour cancellation policy applies see Term 12b.

d) If a member is on a class holding list, Impulse Leisure will send an automated email to each person on the holding list (at pre-selected times) if a space has become available. All members on the holding list will be sent this email regardless of the order in which it was booked. The space can be booked on “first come first served” basis.

e) Depending on your membership type, some activities will be included in your membership and will be free of charge. Some activities will be chargeable, which can be paid at time of booking.

f) Depending on your membership type, some activities are subject to a £1 dishonor charge if you fail to turn up for the activity, check in more than 5 minutes past the start time or cancel late within 1 hour of the activity start time. Fines are automatically added to member files the following morning and can be paid at reception in person or via telephone. Members and any linked members will be restricted from booking until the fine is paid. All income received through dishonor charges is used towards funding Impulse Leisure’s charitable/community projects.

18) Age Restriction

a) Platinum Memberships are available at the age of 16yrs and will require consent from a parent/guardian.

b) Use of aerobic classes and the health and fitness facilities is restricted to over 16 year olds, unless attending junior aerobic/fitness sessions strictly organised by Impulse Leisure. Certain group exercise classes may be available to juniors age 11-15 years on Platinum Family Memberships. Junior must attend with a parent/ guardian participating in the class.

c) Junior gym can be attended from the age of 11 years old with consent from a parent / guardian.

d) Children, who have reached 8 years of age, are expected to use the changing rooms designated for their own sex or a family changing room if available.

e) Swimming policies covering age restrictions and adult:child ratios are published on our website.

f) Juniors aged 11-15 years are permitted to use the Driving Range and Golf Course at Belhus Park, providing they uphold the golf etiquette. Failure to comply will result in the member being asked to leave. Juniors aged 10 and under must be accompanied by an adult.

g) Under 16’s can book their activities online or via the app. Parental consent is required for junior under 13 years.

19) General

a) Fraudulent or wrongful information given in order to obtain a discounted membership will result in the cancellation of all membership rights.

b) In the event of any default of the Member, the Proprietor may disclose personal particulars contained in the membership agreement to a credit reference agency or any other party necessary in obtaining settlement of arrears.

c) If through circumstances beyond the control of the Proprietors the Centre is unable to provide the full range of services as advertised, the Member shall remain liable for all membership fees. This is subject to the Managements’ discretion.

d) Corporate Members will not be eligible for any discounts applicable for introducing another Corporate Member.

e) Corporate members are required to show proof of employment annually to continue to receive discounted membership prices. This is subject to the employer still qualifying for the discount.

f) Our Managers reserve the right to a) refuse admission b) ask you or your party to leave the premises at their discretion. Such actions may be taken where a member fails to observe the rules and conditions of use.

g) The use of photographic or recording devices, including mobile phones and tablets, is not permitted in certain areas of the building and signage is provided in these areas. If a member is using a photographic or recording device in an area where photography and recording is permitted, it is the responsibility of the Member to ensure they do not capture other members in their photo or recording.

h) You are not permitted to smoke anywhere on the premises. i) We accept no responsibility for any loss or damage that may result from the use of the car parking facilities. Spaces are on a first come first served basis

20) Privacy and Data Protection

We take great care to ensure that any information we hold about you is kept safe and secure. This section explains how and why the Proprietor and DFC use your personal information. The Proprietor and DFC need to collect and process personal information in order to be able to provide you with the services. The personal information required includes: - your personal details (such as your name, address, date of birth, telephone number and email) - financial information (such as bank account details) - medical information (which is provided to the Proprietor) - ethnicity (which is provided to the Proprietor, but which is completely optional)

Your Details and Financial Information

DFC requires this information in order to collect and process payments. It will also use the information for related purposes, e.g. keeping records of financial transactions for a number of years (as required by law and the Direct Debit Indemnity) or to pursue unpaid debts. DFC may anonymise and aggregate data (so that it no longer identifies you) and then use it for analysis and reporting purposes. Some of the information DFC collects and processes will also be shared with the Proprietor (e.g. details of a missed payment)

Medical Information

In order to take out a subscription the Proprietor needs to know a bit about your health and any conditions or injuries you suffer from (this is to make sure that you can make use of the services safely and without risking injury). When subscribing via DFC’s online portal you will be asked to provide certain sensitive personal data about your medical history. This information is provided on the basis of your consent, and you do not have to provide it. However, if you choose not to then the Proprietor won’t be able to provide you with its services (e.g. gym membership). If you do decide to provide this information it will be sent to the Proprietor (DFC will not store or have access to it). You can, of course, withdraw your consent to our using this sensitive personal data whenever you wish. However, by withdrawing your consent you will also be cancelling your contract with the Proprietor (as it will no longer be able to provide you with our services). If this cancellation takes place during the Minimum Period, you will be liable to make a Termination Payment (as set out above). The Proprietor will also be provided with details of your ethnicity (if you choose to provide this information). for its own equality monitoring. This information is completely optional and there is no need to provide it (and it you can ask for it to be deleted at any time without consequence to you). For further information on how and why the Proprietor and DFC use your personal information, and details of your legal rights (including the right of access) please visit: https://www.debitfinance.co.uk and https://www.impulseleisure.co.uk/policies-legals. 

21) 14 Day Cooling Off Period Cancellation 

If you are outside the 14 day cooling off period, please contact a member of our Customer Service Team on the telephone number provided below quoting your DFC Reference.

Tel: 01908 422 007

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.debitfinance.co.uk

PRIVACY POLICY STATEMENT

Information that we collect from you

When you visit or complete our contact form on www.impulseleisure.co.uk you will be asked to provide certain information about yourself including name and contact details. We may also collect information about your usage of our website as well as information about you from emails or letters you send us.

Use of your information

Your information will enable us to provide you with access to all parts of our site and to supply the services you have requested. It will also enable us to contact you if necessary. We may also use and analyse the information we collect so that we can administer, support, improve, and develop our services.

The information you provide us will be held on computers in the UK and may be accessed by or given to our staff and third parties who act on our behalf for the sole purpose of providing the services.

If you have given your explicit consent, we may use your information to contact you by post, telephone, email, or text message for your views on our services; to notify you of important changes or developments to the site and our services; and to let you know about other products and services which we offer which may be interest to you. You may withdraw your consent at any time by contacting us.

Third Party Consent

We don’t pass details to third parties other than those who help us provide our services to you. Third parties should not contact you other than in direct connection with the provision of our services.

Third Party Analysis

We may also pass aggregated information on the usage of our site to third parties for analysis purposes, but this will not include information that can be used to identify you.

Sharing Data

Unless required to do so by law we will not otherwise share, sell, or distribute any of the information you provide to us without your explicit consent.

Security and data retention

Industry standard security measures are employed to protect your information from, unauthorised access; unlawful processing; accidental loss, destruction, or damage. We will retain your information for a reasonable period, or as long as the law requires.

Access and updating

You are entitled to see all the information held about you, and you may request changes to ensure the information is accurate, up to date, and relevant.

Full Privacy Policy

To review our full Privacy Policy please click here.

Contact Details

Data Protection Officer

Head Office

Blackshots Lane, Grays, Essex, RM16 2JU

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer.  For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

14 DAY RETURNS GUARANTEE

We want you to be totally satisfied with any products you purchase from us here at Impulse Leisure. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of purchase for a refund or exchange. Products must be returned un-used, in their original packaging with any related accessories or instruction booklets, and the relevant receipt.

Please note that these return guidelines only apply to products purchased on these premises.  We cannot accept returns of products purchased elsewhere. Please be aware that incomplete, damaged, worn or soiled items will not be refunded or exchanged.

EXCHANGES

You can exchange an item if it is in its original un-used condition with proof of purchase. If we do not have the item you wish to exchange for in stock, we will issue you a refund. We do not reserve items for exchange.

FAULTY GOODS

On purchase, if the goods are defective in any material respect or deemed faulty we will aim to replace the defective goods. Failing our ability to replace, we will refund the price of the goods purchased. We are under no liability for defects arising from fair wear and tear, or any wilful damage, negligence, misuse, alteration or failure to follow the manufacturer's instructions for use of the Goods.

If you do not have proof of purchase i.e. a valid receipt, we cannot return your item.  Any refunds made will be for the full amount of the goods when originally purchased. 

Ticket Refunds, Exchanges, Cancellations

Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled, abandoned, rescheduled or where there is a material change to the Event. A material change is a change which, in the Venue’s reasonable opinion, would make the Event materially different to the Event that the purchasers of the Ticket could reasonably expect and would include a change to the advertised headline act (in the case of a comedy or music act) or the staging of a different production (in the case of a theatrical show). A cast change, the use of understudies, a change to a support act or an alteration to the running time does not constitute a material change. The Venue cannot offer refunds or exchanges if cast members, whether advertised or not, are unable to perform due to illness or unforeseen circumstances.

Refunds shall only be made to the person who purchased the Tickets and, where possible, by the same method used to purchase the Tickets. When it is not possible to refund via the same payment method the Venue reserves the right to request additional identification or documentation to ensure the money is returned to the correct person.
In the case of a cancelled Event, Customers will be refunded the face value of the Tickets and any associated booking fees they have paid.

In the case of a postponed/rescheduled Event, Customers will be offered alternative Tickets of the same value for the new date/time, subject to availability. Where it is not possible to offer Tickets of the same value then alternative Tickets may be offered. Should the Customer not wish to accept these Tickets then a refund can be obtained for the face value of the Tickets and any associated booking fees. To claim a refund we ask for the person who brought the tickets to put in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.

If an Event is abandoned after commencing Customers will be offered, subject to availability, equivalent value Tickets for an alternative performance of the same production or they will be refunded the face value of the Tickets and any associated booking fees they have paid.

In rare and unforeseen circumstances, the Venue may be required to revoke Customer’s Tickets and offer alternative Tickets for the same Event of the equivalent value. There will be no refund or exchange offered if the venue can provide this. If the Venue cannot offer Tickets of the equivalent value then the Customer can claim a refund of the face value of the Tickets and any associated booking fees.

The Venue reserves the right to cancel Tickets which they reasonably suspect to have been booked fraudulently, which exceed any advertised limits on the quantity that a person/household can buy, or which they suspect to have been resold, or attempted to be resold, for financial gain. Any applicable restrictions on the quantity of Tickets that can be purchased will be made clear at the time of booking.

This statement sets out the steps taken to prevent modern slavery and human trafficking in Thurrock Community Leisure’s (TCL) business activities in accordance with the Modern Slavery Act 2015.

Structure
(TCL) is a company limited by guarantee and registered charity managing managing 4 facilities in Essex, mainly in partnership with Thurrock Council. The head office is based in Essex, and the company was formed in 2000. The annual turnover of TCL is approximately £6,000,000, with over 20employees. TCL does not have any trading activity outside of the United Kingdom. TCL uses the Impulse Leisure brand name.

Business
The objectives TCL as set out in the governing documents are to run the leisure facilities and services primarily for the benefit of local communities within which the Charitiy operates. TCL operates in a manner that does not discriminate against any person by virtue of their age, colour, race, nationality, ethnic or national origin, religion/belief, unrelated criminal convictions, gender, gender re-assignment, sexual orientation, marital status / civil partnership, or socio-economic status. TCL’s mission is to ‘Create Active & Healthy Communities’. The main activity carried out by TCL is the supply of leisure and entertainment services to the public, rather than the supply of goods.

Supply Chain
TCL’s supply chain mainly consists of the receipt of goods and services from other organisations, all of which except one (France) are based in the United Kingdom. These goods are required to deliver services to TCL’s customers. The main goods and services received relate to repairs and maintenance, equipment, cleaning, utilities, entertainment, bars and catering. The supply chain has been reviewed to ensure compliance with the Modern Slavery Act 2015.

Procurement from suppliers is a centrally controlled function which requires the use of pre-approved suppliers, meaning controls are in place for committed expenditure and also the option to complete due diligence and retrospective checks.

Procurement policy is designed to ensure compliance with the law and in an ethical manner. All suppliers are expected to commit to comply with all laws, regulations and TCL’s policies and terms of supply. TCL takes a zero tolerance approach to abuse of human rights, slavery, servitude, forced or compulsory labour and human trafficking. Any supplier that fails to meet TCL standards will jeopardise future business with TCL.

Safeguarding
TCL works closely with the community in all of the facilities noting that the most vulnerable groups in the UK to modern slavery could include migrant workers, illegal immigrants, asylum seekers, homeless people, travellers and people suffering from learning difficulties. Detailed procedures, operating documents and training for safeguarding are already in place and work is ongoing to educate employees on modern slavery and identifying anyone in the community that may be at risk of abuse.

Employees
TCL has strict HR policies and procedures that ensure compliance with legislation and ensures fair and equal treatment, dignity at work and prevents discrimination. Policies and operating documents are available to all staff. Staff are encouraged to report any activity they believe to be in breach of any of TCL’s operating standards or policies.

Due Diligence
TCL is committed to ensuring there is no modern slavery or human trafficking in any part of its business. TCL will:

• Identify and assess risks in the supply chain and ensure compliance from suppliers
• Provide training for employees in these risks
• Protect whistle blowers.

Karl Hayes
Group Operations Manager

• Our cafés (available at Belhus Park & Blackshots) offer fresh hot and cold food made to order and serves Kendricks products. Therefore, you are not permitted to bring food or drink in to consume from anywhere else
• In the interest of hygiene, please do not brush your hair in the café area
• Due to Health and Safety Regulations, we are unable to heat up baby food
• Please refrain children from running around the café area due to food and drink being served to tables
• Please do not allow children to sit or stand on the surfaces
• Please do not allow children in the cupboards
• Children must be supervised at all times.

• Under 16s are not permitted in the dry changing rooms (applicable for Blackshots and Corringham only)
• Children under the age of 8 must be accompanied by an adult when using the poolside changing areas
• Do not leave any personal belongings in the lockers or cubicles overnight. Any items left behind will be removed
• Please take any personal belongings with you. Impulse Leisure takes no responsibility for damage or theft of items stored in the lockers
• You are not permitted to carry out any beauty regimes in any changing area
• No dry or wet shaving is permitted in any changing area
• You are not permitted to use mobile phones, cameras or video recorders 
• Please wear dry and appropriate footwear when walking from poolside to the dry changing rooms
• Please remove shoes or use blue overshoes provided when entering the poolside area
• Please put nappies in the bins provided
• Spectators are not allowed onto poolside. Please use the viewing gallery
• Impulse Leisure is unable to lend swimming equipment for public use. Please see Reception for a range of equipment that can be purchased.

FITNESS SUITE:

• Ask a member of staff for help with training and nutritional advice
• Allow other users to ‘work in’ whilst on equipment
• Keep loud conversation and noise to a minimum
• Appropriate sports clothing is essential, jeans are not acceptable
• Appropriate, clean sports footwear must be worn
• Work boots are not acceptable sports footwear
• Refrain from using foul language
• Refrain from playing personal music out loud
• It’s not what you lift, it’s how you lift it. Use correct technique to avoid injury
• Ensure your area is clean and tidy after use
• Wipe down equipment after use
• Don’t watch others - please ask staff for help and advice
• Bags are not permitted in the Fitness Suite. Please put them in lockers provided.

FREE WEIGHTS:

• Do not add additional weight onto cable stacks
• Ask a member of staff for alternative exercises and training methods
• If using lifting chalk, please wipe down the kit and your area after use
• Wipe down benches after use
• Ask for a spot when training hard or lifting heavy weights
• Put weights back on the racks after use, do not leave them on the floor
• Do not throw or drop the weights
• Appropriate sports clothing is essential, jeans are not acceptable
• Appropriate, clean sports footwear must be worn

• If you are new to a class, please speak with the instructor prior to the class to gain insight to its format. They will give you some helpful tips
• Please be on time. If you are late, take a spot at the back of the class
• If you are 5 minutes late, or if the warm up has ended, you will not be allowed entry
• If you pre-book but do not attend the class, you will be given a strike. If you receive three strikes within six weeks, you will not be able to pre-book a class for the following six weeks
• Please do not enter the class until the current class has finished
• Appropriate attire must be worn. Trainers are required for all classes except Yoga and Pilates
• Under NO circumstances are the following acceptable; flip flops, sandals, espadrilles, jeans or work boots
• Water must be in an enclosed, unbreakable bottle. Food is not permitted
• We recommend bringing a towel… you may need it
• All equipment (mats, steps, weights, etc) should be returned to the storage area once the class has finished
• Please wipe down equipment after use
• Please place litter in the bins provided
• Medical clearance prior to starting an exercise programme is highly recommended
• If your state of health changes, please advise the instructor who will be able to advise you or offer you alternatives
• Children must be accompanied by an adult when attending family classes.

BOOKING:

• Please book into all classes you wish to attend at Reception and pass your receipt to the instructor. If you do not have a receipt you will be asked to return to Reception to collect one before you can join in with the class, as this shows you have booked in
• If you arrive over 5 minutes late, or if the warm up has ended, you may not be allowed entry into the class
• Please give at least 2 hours notice if you are unable to attend a pre-booked session. This can be done by phone or online
• Please respect other members on the waiting list by cancelling any sessions that you are unable to attend.

• Customers must be 16 years or over to use the Sauna and Steam Room
• Maximum of 2 hours per session at busy periods to allow all users access to the facilities
• Swimming costumes or shorts must be worn at all times
• Last admittance will be 30 minutes prior to the closing time
• Hair dye, shaving, sharp objects, food or oils are not permitted
• Body scrubs, face masks and conditioners are not permitted
• Please dry off to prevent excess water on the floor
• No food or alcohol is to be consumed in the Health Suite
• No anti-social behaviour will be tolerated
• Lockers must be used to store items
• If you have a medical condition that is affected by heat, you should not use the Sauna or Steam Room
• You should not use the Sauna or Steam Room without consulting a Doctor if you suffer from the following illnesses or conditions: high/low blood pressure; pacemaker; heart condition; diabetes; pregnancy; blood disorders; open sores/ wounds; contagious disease; upset stomach or are ill in any other way
• Remove shoes or flip flops before entering the Sauna or Steam Room
• Open the door gently when entering and shut the door firmly behind you
• Sit or lie down on a towel. Please take any belongings away with you
• When conversing, users should keep voices low and respect other user’s desire for quiet
• Do not try to persuade other users to stay in the Sauna or Steam Room longer than they feel comfortable with
• Leave all electronics and combustible objects, such as paper, out of the Sauna and Steam Room
• Under no circumstances should clothing be left in the Sauna to dry.